(for patients seeking treatment in Turkey)
- Scope of Application
1.1 These General Terms and Conditions (“GTC”) apply to all services offered via the online portal www.stemcelltherapy.gen.tr, operated by the platform operator (“Intermediary”), acting solely as a facilitator between the patient (“Customer”) and independent medical providers such as clinics, hospitals, doctors, and health institutions located in Turkey (“Medical Providers”).
1.2 The GTC govern all online communication, appointment requests, offer selections and informational use of the website via electronic means (website, email, phone, messaging services).
1.3 The Intermediary reserves the right to amend these GTC at any time, in accordance with new legal requirements or platform developments.
- Role of the Intermediary
2.1 The Intermediary is not a medical institution and does not provide medical services, medical advice, or medical diagnoses. The platform only forwards inquiries and offers between Customers and Medical Providers.
2.2 No contractual or medical treatment relationship arises between the Customer and the Intermediary. Any agreement for treatment is solely concluded between the Customer and the selected Medical Provider.
2.3 The Intermediary cannot guarantee the accuracy, quality, or outcome of medical treatments or consultations, and accepts no liability in this regard.
- Eligibility & Use
3.1 The use of this website and the services provided is limited to persons of legal age and full legal capacity.
3.2 Use by unauthorized persons or those using the platform for non-medical, illegal, or non-compliant purposes may result in immediate exclusion and legal consequences.
- Contract Formation
4.1 Service descriptions on the website do not constitute binding offers. All treatment options and prices are provided by independent Medical Providers and are subject to change.
4.2 A contract is only concluded once the Customer accepts an individual offer by a Medical Provider. The Intermediary plays no legal or contractual role in the formation or content of such agreements.
4.3 The Customer is responsible for reviewing and accepting the Medical Provider’s terms and consent forms before beginning any treatment.
- Prices & Payment
5.1 Payments are to be made directly between the Customer and the Medical Provider. The Intermediary does not collect treatment fees.
5.2 In certain cases, the Intermediary may accept a deposit for appointment reservation purposes, which will be forwarded to the Medical Provider.
5.3 The Intermediary assumes no responsibility for billing errors, payment disputes, or refunds. All such matters must be resolved directly with the Medical Provider.
- Medical Disclaimer & Liability
6.1 All medical content, information, descriptions or communications provided via the platform are for informational purposes only and do not constitute medical advice.
6.2 The Intermediary makes no claims as to the accuracy, completeness, or suitability of medical information and is not liable for the outcome of treatments.
6.3 The Intermediary is not responsible for treatment results, complications, misdiagnoses, dissatisfaction, or malpractice claims arising from services provided by Medical Providers.
6.4 By using the website and submitting inquiries, the Customer acknowledges full understanding of the Intermediary’s non-medical role and agrees not to hold the platform or its operators liable for any outcomes related to treatments.
6.5 Some medical procedures may be restricted in certain countries. It is the Customer’s responsibility to ensure the legality of pursuing treatment abroad.
- Cancellation & Right of Withdrawal
7.1 Appointments may be cancelled up to 72 hours before the scheduled date without penalty. After this period, Medical Providers may charge cancellation fees at their discretion.
7.2 Cancellations must be submitted in writing to the Intermediary at info@stemcelltherapy.gen.tr.
7.3 Refunds (if applicable) are the sole responsibility of the Medical Provider.
- Personal Data & GDPR Compliance
8.1 The Intermediary processes personal data exclusively in accordance with the EU General Data Protection Regulation (GDPR).
8.2 Personal medical or contact data is only forwarded to the Medical Provider explicitly chosen by the Customer, and only for the purpose of treatment coordination.
8.3 The Customer may request deletion or correction of their data in accordance with GDPR.
- Applicable Law & Jurisdiction
9.1 All agreements and interactions are subject to the laws of the Republic of Turkey.
9.2 Place of jurisdiction is Istanbul, unless otherwise agreed.
- Limitation of Liability
10.1 The use of the website and its services is at the Customer’s own risk. The Intermediary shall not be liable for technical issues, website downtime, or loss of access to information.
10.2 Links to external websites or third-party content are provided for convenience only. The Intermediary is not responsible for external content or linked services.